I've used West End for almost two years to manage a property that I own. They provide the type of service that a property owner expects - meaning they do the work. My greatest hesitation about renting my property was either making a bad choice with a tenant or receiving the "3a.m. phone call" concerning a leaky faucet or some other emergency...They have taken full responsibility for my property, selected great tenants, and funded my account with rent payments every month. Their staff is very helpful and accommodating and their fees are very reasonable. I highly recommend them.
West End has been exactly what I think a property management company should be...prompt responses, sound advice, and professional, friendly interactions throughout. When I first started working with a different property management company more than a year ago, I had a terrible experience, as my property sat vacant for over a year, it took weeks to get any responses, and it turns out that they were trying to lease the property while it was in bad shape. As soon as I started working with West End, it was a complete 180 from my experience with the other company... I wish I had discovered West End more than a year ago!